Learn. Teach. Grow.
Mistakes happen. No matter how much training, experience, or process controls we have in place it’s still possible to misconfigure, bring down a system, or cause a customer to go down unexpectedly. And it feels horrible, that sinking feeling in your stomach as you start to realize what happened. Here are some tips on how to take responsibility for them.
Start at the end to get to the beginning. Tommy left a lasting impression and made people’s lives better. What do you want to be when you grow up? Are you happy with your current job? Are you loyal to your job or to your profession? Are you producing the work or the results that you want to? Read on to learn more…
There is an art to delivering a sincere and effective apology. Whether the issue is related to a security breach, customer service, management, or personal relationships, a true apology can go a long way towards recovering from what might be an otherwise destroyed relationship. I think it’s safe to say most of us have experienced poor customer service interactions or less than sincere “scripted” responses to problems. Failure to take responsibility and address concerns in a professional, consistent, and honest manner is the fastest way to lose business, customers, and friends…
