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Developing effective checklists helps to identify what’s both critical and routine, where in your process those checks need to be made, and helps disparate or new teams to come together quickly and efficiently. And there’s strong evidence to show how effective they can be. Read more about this book…
Not all engineers are blessed with having a seasoned Manager with strong communication skills and business training. You can help them succeed, and in doing so, you’re likely to be more successful as well. Here are some ideas to get you started.
Mistakes happen. No matter how much training, experience, or process controls we have in place it’s still possible to misconfigure, bring down a system, or cause a customer to go down unexpectedly. And it feels horrible, that sinking feeling in your stomach as you start to realize what happened. Here are some tips on how to take responsibility for them.
According to research in the journal Psychological Science, smells associated with “clean” like citrus may make people more agreeable and generous. Working with a difficult customer or on some challenging negotiations? See what happens when there is a bowl of citrus fruit in the room. Hard to do with conference calls, although you could always [...]
