Jason Owens

Certified Security, Project, and IT Management skills with a background in leadership, integration, teaching, client management, and more…

How To Apologize

There is an art to delivering a sincere and effective apology. Whether the issue is related to a security breach, customer service, management, or personal relationships, a true apology can go a long way towards recovering from what might be an otherwise destroyed relationship. I think it’s safe to say most of us have experienced poor customer service interactions or less than sincere “scripted” responses to problems. Failure to take responsibility and address concerns in a professional, consistent, and honest manner is the fastest way to lose business, customers, and friends…

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  • Learn. Teach. Grow.

    Researching and writing on various topics helps me to learn about new events and issues. Ideally I'll then be able to pass this along. Topics include Information Security, Project Management, productivity, and business improvements.
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