Learn. Teach. Grow.
Adobe Acrobat Reader installs by default with a fairly significant security flaw enabled. Acrobat has the ability to incorporate JavaScript into a document. It’s not uncommon for this feature to go unused and unknown, however it’s enabled by default. As a result, a script, any script, can be executed on your computer…
The list below identifies some factors that contribute to [[[job burnout]]]. If you’re an employee, these are some things to watch out for. You may have had trouble in the past identifying what it was that was bothering you, hopefully this will help. Future articles will talk about dealing with burnout. And if you’re a manager, this is just as important for you. Check to see if the environment you’re working in has these factors or, as a manager that you’re not contributing to these factors. At best, your employees will not be able to reach their full potential and at worst, you will likely lose some good people.
There is an art to delivering a sincere and effective apology. Whether the issue is related to a security breach, customer service, management, or personal relationships, a true apology can go a long way towards recovering from what might be an otherwise destroyed relationship. I think it’s safe to say most of us have experienced poor customer service interactions or less than sincere “scripted” responses to problems. Failure to take responsibility and address concerns in a professional, consistent, and honest manner is the fastest way to lose business, customers, and friends…
Found this via Matt Cutts’ blog. This is a big deal: 1/12/2010 03:00:00 PM Like many other well-known organizations, we face cyber attacks of varying degrees on a regular basis. In mid-December, we detected a highly sophisticated and targeted attack on our corporate infrastructure originating from China that resulted in the theft of intellectual property [...]
The beginning of a new year always seems to bring with it resolutions, goals, new planning, and strategic visionary strategies conceptualized to foster synergized evangelism and actualize forward-focused proactive memes in the hyper-personalized link economy of freemiums. And delight the customers. Smell the synergy. Just kidding. Kind of. I am actually starting to put together [...]
According to a recent article by Dan Goodin in the Register, engineers have apparently signed off on a fix for the TLS renegotiaion vulnerabilty. Read on to learn what the problem is, and what the proposed solution involves. What’s The TLS Vulnerability Issue? In 2009 there was a bit of discussion around a fundamental flaw [...]
According to research in the journal Psychological Science, smells associated with “clean” like citrus may make people more agreeable and generous. Working with a difficult customer or on some challenging negotiations? See what happens when there is a bowl of citrus fruit in the room. Hard to do with conference calls, although you could always [...]
